Basic Troubleshooting
Sim Card Sizing
For your convenience, sim cards are triple die cut, to allow for all devices to use a card that properly fits their sim card holder. You'll notice in the image below that the Nano fits into the Micro, and the Micro fits into the Standard - The ...
Gaming via Cellular Connections
Gaming over the cellular network (any cellular network, really) will not be like gaming on a hardwired connection. Most games can be played successfully, so long as you are not hosting over cellular. In the world of gaming consoles, there are three ...
Supported Cellular Frequencies/Signals for Travel Data Equipment
Our devices currently support frequencies that can provide: 5G: Band n71 (600 MHz) Frequencies that can provide Extended Range LTE Band 12 (700 MHz) Frequencies that can provide LTE: Band 2 (1900 MHz) Band 5 (850 MHz) Band 4 (1700/2100 MHz) Band 66 ...
Device Admin Password
Equipment that has been purchased from Travel Data directly is shipped with a random, pre-set administration password. You may request this password using the form below.
Compatible Devices List
Introduction: Welcome to the Travel Data Compatible Devices List! Here, you’ll find a selection of devices fully supported by our service. Each device purchased from Travel Data arrives pre-configured with a SIM card, ready to activate and use right ...
Sim Card Not Registered
Sim Card Not Registered is indicative of a no cellular signal message, and not a message indicating we have not activated your sim card. Rest assured, your sim card is fully active, and service will begin working as soon as you're in a stronger ...
High Gain Antenna Options
The antennas below are compatible with our 4G Smart Router, or 4G Smart MiFi w/External Antenna ports. Many customers use, and have recommended these specific antennas to us to share with others. Travel Data does not endorse the products listed here, ...
I am connected to WiFi but can't access the Internet
In cases where you are connected to the WiFi network, but cannot reach websites on the internet, or see a message like "No Internet", please check the following: Check for Cellular Connection Your device needs a cellular signal in order to connect ...
Comparing your cellular phone to your cellular router
Speeds vary widely depending on a number of factors, including distance to tower, and the available bandwidth at the tower you're connected to. Download speeds can range from 1Mbps to 40Mbps and Upload speeds can range from 1Mbps to 25Mbps. We are ...
Speed Issues
Speeds vary widely depending on a number of factors, including distance to tower, and the available bandwidth at the tower you're connected to. Download speeds can range from 1Mbps to 40Mbps and Upload speeds can range from 1Mbps to 25Mbps. As ...
Check the Sim Card Holder
Sometimes the sim card can become misaligned or loose from travel or movement. Check to ensure your sim card is firmly, and properly installed in the device. 4G Smart Router: First, power off your 4G Smart Router by removing the power cord. The sim ...
Check for Cellular Connection
Coverage Maps Your device needs a cellular signal in order to connect to the internet. First, use the coverage maps below to ensure you're located in a covered area. Travel Data Red Plan Coverage Map Travel Data Blue Plan Coverage Map Travel Data ...
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Compatible Devices List
Introduction: Welcome to the Travel Data Compatible Devices List! Here, you’ll find a selection of devices fully supported by our service. Each device purchased from Travel Data arrives pre-configured with a SIM card, ready to activate and use right ...
Activation: Step 2
Using your computer or mobile device, connect to your mifi or router's wireless network. If using a phone, you MUST first switch airplane mode on, then turn your wifi back on, and connect to the mifi, or routers wireless network. Please ignore all ...
Activation: Step 3
Remote Activation Settings In order for our support staff to complete your device configuration, please follow these steps. Please know, we cannot provide specific instructions, as your specific device configuration may be different. *See below if ...
How to Check if a Peplink Cellular Router Supports RemoteSIM
1. Login to your routers control panel then 2. Go to Network (Top tab), then WAN (Left-side tab), and click Details on any cellular WAN. This will open the WAN Connection Settings page. 3. Scroll down to Cellular settings. If you can see the Remote ...
Cancel, Pause, Restart Subscription
Please login to your Travel Data account, and select the appropriate option to make changes to your account status. You can login here: https://traveldata.page/login/ To Pause/Cancel simply click on the Pause/Cancel button from your account ...
Recent Articles
Router Transfer FAQ
1. What is the router transfer promotion? This promotion allows you to transfer your unused Travel Data 4G/5G router to a new user. When the new user activates their account before January 31, 2025, you will receive a $50 Amazon Gift Card as a reward ...
Setting the APN for UOTEK Equipment
While connected to your routers wifi network, login to the admin control panel. The default address is: 192.168.100.1, and the default password is: admin From the home screen, select the APN option from the menu under 5G NetWork Select The Add APN ...
Activation Setup for UOTEK Equipment
Travel Data provides complimentary remote setup and configuration of UOTEK routers that have or have not been purchased from our store directly via ZeroTier. So we may remotely complete the setup, please keep your routers admin password set to the ...
Manually Connecting GL Router to Cellular Network
Occasionally, your router may disconnect from the cellular network. When this happens, you may see an error displayed on your computer, tablet or phone saying "Connected, No Internet", or similar. You can check your routers connection to the cellular ...
Terms and Conditions for UOTEK 5G Cellular Router Trade-In Promotion
1. Promotion Overview: Purchase a brand new UOTEK 5G cellular router for $379 from our store. Receive a $69 account credit towards your next monthly bill after we receive your trade-in router. This effectively reduces the router cost to $310. 2. ...