Basic Troubleshooting
Sim Card Sizing
For your convenience, sim cards are triple die cut, to allow for all devices to use a card that properly fits their sim card holder. You'll notice in the image below that the Nano fits into the Micro, and the Micro fits into the Standard - The ...
Gaming via Cellular Connections
Gaming over the cellular network (any cellular network, really) will not be like gaming on a hardwired connection. Most games can be played successfully, so long as you are not hosting over cellular. In the world of gaming consoles, there are three ...
Supported Cellular Frequencies/Signals for Travel Data Equipment
Our devices currently support frequencies that can provide: 5G: Band n71 (600 MHz) Frequencies that can provide Extended Range LTE Band 12 (700 MHz) Frequencies that can provide LTE: Band 2 (1900 MHz) Band 5 (850 MHz) Band 4 (1700/2100 MHz) Band 66 ...
Device Admin Password
Equipment that has been purchased from Travel Data directly is shipped with a random, pre-set administration password. You may request this password using the form below.
Compatible Devices List
GL-Technologies (Manufacturer) You may click on each device name to be taken to the exact product which is available on Amazon, typically with same, or next day delivery, so you can be up and running quickly! Travel Data can help you remotely ...
Sim Card Not Registered
Sim Card Not Registered is indicative of a no cellular signal message, and not a message indicating we have not activated your sim card. Rest assured, your sim card is fully active, and service will begin working as soon as you're in a stronger ...
High Gain Antenna Options
The antennas below are compatible with our 4G Smart Router, or 4G Smart MiFi w/External Antenna ports. Many customers use, and have recommended these specific antennas to us to share with others. Travel Data does not endorse the products listed here, ...
I am connected to WiFi but can't access the Internet
In cases where you are connected to the WiFi network, but cannot reach websites on the internet, or see a message like "No Internet", please check the following: Check for Cellular Connection Your device needs a cellular signal in order to connect ...
Comparing your cellular phone to your cellular router
Speeds vary widely depending on a number of factors, including distance to tower, and the available bandwidth at the tower you're connected to. Download speeds can range from 1Mbps to 40Mbps and Upload speeds can range from 1Mbps to 25Mbps. We are ...
Speed Issues
Speeds vary widely depending on a number of factors, including distance to tower, and the available bandwidth at the tower you're connected to. Download speeds can range from 1Mbps to 40Mbps and Upload speeds can range from 1Mbps to 25Mbps. As ...
Check the Sim Card Holder
Sometimes the sim card can become misaligned or loose from travel or movement. Check to ensure your sim card is firmly, and properly installed in the device. 4G Smart Router: First, power off your 4G Smart Router by removing the power cord. The sim ...
Check for Cellular Connection
Coverage Maps Your device needs a cellular signal in order to connect to the internet. First, use the coverage maps below to ensure you're located in a covered area. Travel Data Red Plan Coverage Map Travel Data Blue Plan Coverage Map Travel Data ...
Popular Articles
Compatible Devices List
GL-Technologies (Manufacturer) You may click on each device name to be taken to the exact product which is available on Amazon, typically with same, or next day delivery, so you can be up and running quickly! Travel Data can help you remotely ...
Activation: Step 2
Using your computer or mobile device, connect to your mifi or router's wireless network. If using a phone, you MUST first switch airplane mode on, then turn your wifi back on, and connect to the mifi, or routers wireless network. Please ignore all ...
Activation: Step 3
0:00 Thanks for Activating Your Sim Card, Now We Need To Do Our Part In order for our support staff to complete your device configuration, please follow these steps. Please know, we cannot provide specific instructions, as your specific device ...
How to Check if a Peplink Cellular Router Supports RemoteSIM
1. Login to your routers control panel then 2. Go to Network (Top tab), then WAN (Left-side tab), and click Details on any cellular WAN. This will open the WAN Connection Settings page. 3. Scroll down to Cellular settings. If you can see the Remote ...
Return My Equipment for Refund
Receive an RMA Number for your return: First, email help@support.traveldata.page for your RMA number. Next, you'll need to cancel your subscription to discontinue recurring billing. You can cancel by using the links in your account dashboard, if you ...