Speeds vary widely depending on a number of factors, including distance to tower, and the available bandwidth at the tower you're connected to. Download speeds can range from 1Mbps to 40Mbps and Upload speeds can range from 1Mbps to 25Mbps.
We are not able to troubleshoot speeds that are within that range.
We can troubleshoot speeds of 500Kbps or LESS, which must be constant, meaning your speed never exceeds 500Kbps.
Cell phones and our modems are not comparable, as they have very different technical specifications. Our modems are only utilizing one frequency at a time for a connection, whereas, your cell phone may be utilizing several different frequencies at once to form a 'faster' connection.
Cellular frequencies, also known as 'LTE Bands' are of varying sizes, meaning the amount of traffic that can fit on each LTE Band is also varying. A 'wide' LTE Band can accommodate several users at once, while a 'narrow' LTE Band may only accommodate a few users at once. This results in either very fast data speeds, or slower data speeds, and is the root cause of network congestion, and for widely varying speed test results. The amount, size, and availability of LTE bands is solely determined by the carrier, as well as down to the physical tower level. Travel Data is not able to troubleshoot speed related issues for these reasons, as we do not control the network.
I hope this helps to clear up any confusion you may have about the service, and how it works. As always, if you're unsatisfied, returns are accepted at any time, for any reason in accordance with our return policy. You can begin a return here: https://returns.traveldata.page/
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