Terms of Service

Terms of Service

Introduction

Welcome to Travel Data. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

Service Description

Travel Data provides internet services through leased or purchased equipment, offering various data plans for reliable connectivity.

Membership Fee

A membership fee is charged monthly, granting access to our billing & payments services, and customer support.

Monthly Invoices

Invoices are issued monthly, detailing charges for services and equipment. Payment is due upon receipt.

Subscription Cancellation and Refund Policy

Subscriptions can be canceled through the customer dashboard. Equipment, if leased/rented, must be returned to avoid further charges.  Equipment Refunds are processed upon receipt and inspection of returned equipment. 

Once billed for recurring monthly membership, there will be no refunds. Upon cancellation, your membership will be available and operational until the termination date - typically the next upcoming billing date. 

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. You will be billed for days the service was used, but equipment costs will be refunded upon return. See the Return Policy

Rate Changes

Rates are subject to change with 30 days notice. Continued use of services after notice constitutes acceptance of new rates.

Referrals

Referral programs may be available, providing benefits to both the referrer and referee. Terms are detailed on our website.

Nonpayment

Nonpayment will result in service suspension or termination. Outstanding balances must be settled to resume services.

Redress Option

For service issues, contact customer support. We aim to resolve complaints promptly and fairly.

Credit Card Chargebacks & Disputes

Chargebacks and payment disputes must be resolved with our billing department. Unauthorized chargebacks may result in service termination.

Congestion Management

During peak times, network providers may manage network traffic to ensure optimal performance for all users.

Speed of Service

Service speeds vary by plan and location. We strive to provide any advertised speeds but cannot, and do not guarantee them due to factors beyond our control.

Data Limitations

Certain plans may have data limits. Exceeding these limits may result in reduced speeds or additional charges.

Application-Specific Behavior

Some applications may be restricted or deprioritized to ensure network performance for all users.

Technical Support

Technical support is available via email, or live chat. Support covers service issues, device setup, and general inquiries. Advanced technical support is beyond the scope of the services provided by Travel Data.

Downtime Credit Practice

Credits for service downtime are issued based on the duration and cause of the outage, upon request.

Product Description and Size

Product descriptions and dimensions are provided on our website. Actual product appearance may vary. In some cases, equipment may be substituted and will be of same quality, value, and technical specification.

Device Attachment Rules

Only approved devices may be used with our service. Unauthorized devices may result in service termination without refund.

Privacy Policies

We value your privacy. Our Privacy Policy outlines how we collect, use, and protect your information.

Security

We implement security measures to protect your information. However, we cannot guarantee complete security.

Installation

Installation instructions are provided with equipment. Professional installation services may be available for an additional fee.

Limitations of Service

Service availability and performance may be affected by factors beyond our control, such as geographic location and network congestion.

Circumstances Beyond Travel Data’s Control

We are not liable for service interruptions caused by events beyond our control, including natural disasters and network outages. We will do our best to provide daily non-refundable account credit upon request for such events.

Termination

We reserve the right to terminate services for violation of these terms or other policies.

Termination by Cellular Service Provider

Our services rely on third-party cellular providers. Termination by these providers will result in the cessation of our services.

Contact Information

For any questions or concerns, please contact us at help@support.traveldata.page 


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