Connect to your X3000’s Wi-Fi or wired network. You may be presented with error notifications on your Computer or Phone that there is "No Internet" - you may ignore the message, as you are setting up your internet connection now.
Open a browser and go to http://192.168.8.1 (local admin panel). Log in or set a password if this is your first time logging in. The default admin password is: goodlife1 - otherwise, please enter the password you set up yourself. If you do not know the password, you will need to factory reset the router again and start over.
Navigate to "Applications in the sidebar.
Click "GoodCloud" → Click the slider button to Enable GoodCloud (Don't click on the blue "GoodCloud" text, tick the slider button only), Tick the slider button to "Enable Remote Web Access" then set the data server to America, and check the box to agree to the terms, then press "Apply."
Your router is now set up to receive remote assistance from Customer Support.
