Returning Equipment

Returning Equipment

Take note of the order number either from the confirmation email, or your account dashboard - You'll need the order number to get started.
 Next, click this link to start the process and follow the prompts: 

https://returns.traveldata.page/ 

Reference Information: 

Return Shipping Address:

TRAVEL DATA

13820 NE Airport Way

Suite #K298404

Portland, OR

97251-1158


Lastly, you'll need to cancel your subscription to discontinue recurring billing. You can learn how to cancel by viewing this article: https://traveldata.tawk.help/article/how-do-i-manage-my-subscription-options


You can print a shipping label via the USPS website to save on postage, as well as scheduling a pickup to avoid a trip to the post office here: 

https://cns.usps.com/


Once we receive your equipment, your refund will be issued in accordance with our return policy, typically within 3 business days of delivery. 


All returns are photographed completely upon delivery by the third party receiver. Damaged, defective, and missing pieces will result in reduced or no refund. 

Refund Terms:

Refunds based on the sub-total of your itemized invoice as seen on your 'Order Complete' email. 

TermRefund OptionsFees
Within 3 days of date of deliveryEquipment: Full Refund; Data Plan: Full Refund; Shipping: No RefundNone
After 3rd day of date of deliveryEquipment: Restocking Fee; Data Plan: Prorated; Shipping: No Refund4% Processing, 20% Restocking
Anytime After 30 days of date of deliveryEquipment: Restocking Fee; Data Plan: Prorated current cycle only; Shipping: No Refund4% Processing, 40% Restocking

Article Changelog: 

March 1, 2020 - clarified terms

April 10, 2021 - added new return link, updated return shipping address