Return My Equipment for Refund

Return My Equipment for Refund

Receive an RMA Number for your return:

First, take note of the order number either from the confirmation email, or your account dashboard - You'll need the order number to get started. 


Next, click this link to start the process and follow the prompts: 

https://returns.traveldata.page/ 

In most cases, you'll be provided with an RMA number right away. In some situations, we may need additional information, or your order won't qualify for a return, so an RMA number won't automatically be generated. 

Lastly, you'll need to cancel your subscription to discontinue recurring billing. You can learn how to cancel by viewing this article: https://support.traveldata.page/portal/en/kb/articles/cancel-pause-restart-subscription

Per our Terms and Conditions, it is the customers responsibility to cancel their recurring subscription. 


You can print a shipping label via the USPS website to save on postage, as well as scheduling a pickup to avoid a trip to the post office here: 

https://cns.usps.com/



Do not ship your return until you have an RMA number. Items received without an RMA number will be refused by the receiving company.


Once we receive your equipment, your refund will be issued in accordance with our return policy, typically within 3-7 business days of delivery. 


All returns are photographed completely upon delivery by the third party receiver. Damaged, defective, and missing pieces will result in reduced or no refund. 

Return Shipping Address:

Travel Data

#1031

371 Putnam Pike STE 230

Smithfield, RI 02917

RMA #___________

Refund Terms:

Refunds based on the sub-total of your itemized invoice as seen on your 'Order Complete' email, and days count as the day your USPS tracking number shows delivered to your address, and the day the USPS "Accepts" and scans your return into their system. Starting an RMA is not the start date of the terms listed below. 

TermRefund OptionsFees
Within 3 days of date of deliveryEquipment: Full Refund; Data Plan: Full Refund; Shipping: No RefundNone
After 3rd day of date of delivery until 45th dayEquipment: Restocking Fee; Data Plan: Prorated; Shipping: No Refund4% Processing, 20% Restocking
Anytime After 45 days of date of deliveryNo longer eligible for refund

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