Manual Customer RemoteSim Setup

Manual Customer RemoteSim Setup

Overview

For customers not wishing to have Travel Data perform the setup of their router via InControl2, please follow this guide to configure your router. Use the details provided to you by our Activations Department. If you're not comfortable performing these steps, please reply to your activation email and someone from our Peplink team will perform the configuration for you remotely via InControl2 system. We do find it to be a much simpler and more satisfying customer experience if our team performs the setup. Please also note that your Remote Sim may not function as intended with your router outside of the Travel Data InControl2 environment. 

Firmware Below 8.4.0

Step 1-Enable the SIM Injector communication protocol

For a Balance cellular router, go to the Network (Top tab).
1b. For a MAX cellular router, go to the Advanced (Top tab).
2. Under Misc. settings (Left-side tab), find Remote SIM Management.
3. In Remote SIM Management, click on the edit icon next to Remote SIM is Disabled.
4. Enter the public IP of the SIM Injector and click Save and Apply Changes. Refer to your activation email for the correct IP address.
Do not use the IP address in the screenshot, it is for reference only.
 

Do NOT check Auto LAN Discovery. - Adding a SIM Injector serial number to the Remote SIM Host field is a mistake!

Step 2. Enable RemoteSIM for the selected Cellular interface (Pre Firmware 8.4.0).

1. Go to Network (top navigation bar), then WAN (left navigation bar) and click Details for a selected cellular WAN. This will open the WAN Connection Settings page.
2. Scroll down to Cellular settings. We strongly recommend using Cellular 2 (if it is available) for Remote Sim. 
3. In the SIM Card section, select Use Remote SIM Only.

4. Leave Remote Sim Settings box as "Control by Fusion SIM Cloud"
5. Click Save and Apply Changes.

Firmware 8.4.0 and above

Step 1. Enable RemoteSIM for the selected Cellular interface (Firmware 8.4.0)

1. Go to Network (top navigation bar), then WAN (left navigation bar) and click Details for a selected cellular WAN. This will open the WAN Connection Settings page.
2. Scroll down to Cellular settings. We strongly recommend using Cellular 2 (if it is available) for Remote Sim. 
3. In the SIM Card section, select Sim A, Sim B, and FusionSim, then apply all changes. 

Step 3. Reply to your Activation Email

Please reply back to your activation email to let our team know your router has been configured, and we'll check the communication from our end.

In some cases, if the communication link fails to initiate, it will be mandatory to release your router from your current InControl2 environment so that our Peplink Certified Engineer can make configuration changes. At no time will you lose permission for your router, and your personal data will never be exposed. 


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