Cudy Remote Assistance

Cudy Remote Assistance

Travel Data is able to provide remote assistance with troubleshooting connections for Cudy devices. Please follow the guide below to allow our Technical Support Team access to your router. 

Login to your routers control panel - the default is: 192.168.10.1/cgi-bin/luci/ 

Next, Navigate to General Settings > VPN


Set the following: 
Enable: On position 
Protocol: ZeroTier Slave
Default Rule: Allow all devices
Site-to-Site: off
VPN Policy: Disable
ZeroTier Network ID: 9bee8941b56ed47c
Gateway: 10.144.0.0

Now, press the Save & Apply button, and wait for the router to finish applying the changes. 
When the screen refreshes, copy the Device ID, and provide that number to the support personnel. 

 

Next, Click on Advanced Settings at the top menu
Scroll to the System settings area
Click on 'Admin Account"
Please set the password to: goodlife1 

You may change your password back to something more secure once our team has finished assisting you. 

    • Related Articles

    • Cudy Technical Support

      For advanced technical support for your Cudy router, please contact: support@cudy.com Travel Data is unable to provide advanced support of these devices.
    • How can I manually select the cellular network with the Remote Sim-BestCarrier service?

      Customers with the Travel Data BestCarrier service featuring Peplink Remote Sim technology can manually request a carrier lock/unlock using this online form or by logging into their account dashboard and selecting the Remote Sim Manual Selection ...
    • LT18 - Quick Setup Guide

      The LT18 is simple to get set up and ready to use right out of the box.  Travel Data has already installed one T-Mobile sim card for you, you'll just need to connect the antennas and power the router on to get connected!
    • Configure your Cudy LT18 Router

      Who Is This Article For? Customers who may need to reference this article include:  Existing Customers who are changing from another device to the LT18 Device, and have NOT purchased their LT18 from Travel Data.  All Customers should follow the ...
    • Compatible Devices List

      Introduction: Welcome to the Travel Data Compatible Devices List! Here, you’ll find a selection of devices fully supported by our service. Each device purchased from Travel Data arrives pre-configured with a SIM card, ready to activate and use right ...