4G Smart MiFi - Sim Card Not Detected
4G Smart MiFi - Sim Card Not Detected:
First, power off your 4G Smart MiFi by removing the power cord, and pressing and holding the power button until all the LED indicators are off. The sim card is located on the side of the device, below an access door and in the bottom holder position. Open the access door and press the sim card into the device, and you will feel a click and the card will automatically bounce back out. Remove the sim card, replace the sim card by pushing it back in until you hear or feel it click into place. Be sure to insert the card with the notch towards the outside and left, with the metal contacts of the sim card facing up. Replace the access door, and re-apply power to the device. Once it has fully restarted, test your connection. Chat with us for further assistance if your connection is not restored. See MicroSIM Card image below. Be sure to note the SIM CARD image on the left, and NOT the MicroSD Card on the right. Double and Triple check you are inserting the SIM card into the correct holder, facing the correct way, and that it has clicked securely into place.
Check the Sim Card Holder
Sometimes the sim card can become misaligned or loose from travel or movement. Check to ensure your sim card is firmly, and properly installed in the device. 4G Smart Router: First, power off your 4G Smart Router by removing the power cord. The sim ...
Sim Card Sizing
For your convenience, sim cards are triple die cut, to allow for all devices to use a card that properly fits their sim card holder. You'll notice in the image below that the Nano fits into the Micro, and the Micro fits into the Standard - The ...
Sim Card Not Registered
Sim Card Not Registered is indicative of a no cellular signal message, and not a message indicating we have not activated your sim card. Rest assured, your sim card is fully active, and service will begin working as soon as you're in a stronger ...
Interactive Smart Router Troubleshooter
Please use our interactive troubleshooter to diagnose and resolve the most common technical difficulties with the 4G Smart Router. If the guide has not popped up, please use the chat widget at the bottom right of the screen. Once a chat is started, ...
I am connected to WiFi but can't access the Internet
In cases where you are connected to the WiFi network, but cannot reach websites on the internet, or see a message like "No Internet", please check the following: Check for Cellular Connection Your device needs a cellular signal in order to connect ...