General
How can I check my data usage?
Travel Data provides unlimited, and unthrottled data plans - therefore, data usage is not tracked.
Website Password Reset
To reset your Travel Data Account Password, just visit the account login page here: https://traveldata.page/account/ and click on the Lost Your Password link to receive a link via email to reset your password. WARNING: Be patient! Only press the ...
Account Locked Out
Due to stricter security protocols to keep your account information as secure as possible, failed login attempts will result in a security lock on your account. The lockout lasts anywhere from 5-60 minutes, depending on the threat our system detects. ...
Re-Route Your Delivery
Package Intercept - Reroute Delivery If you've entered incorrect shipping address information, or need to re-reoute your package, Travel Data allows packages to be redirected via the USPS Package Intercept option. Travel Data cannot assist with this ...
Lost in transit
Lost In Transit You should have received an email from Travel Data, as well our shipping partner with tracking information. Please check your spam/junk email folders for this email. You should have also received an "Order Complete" Note/Email from ...
When will my order ship?
If you're curious about order processing, shipping, and handling times, we've provided some additional details below: Order Processing All orders will take up to 3 business days to process. Sim Card only orders may process quicker, but expect any ...
Changing Your Travel Data Account Password
Changing your password must be done via the Password Reset system. Please use the normal login page, then select the Forgot Password option to be sent a code, and reset email.
Returning Equipment
Take note of the order number either from the confirmation email, or your account dashboard - You'll need the order number to get started. Next, click this link to start the process and follow the prompts: https://returns.traveldata.page/ Reference ...
Cancel, Pause, Restart Subscription
Please login to your Travel Data account, and select the appropriate option to make changes to your account status. You can login here: https://traveldata.page/login/ To Pause/Cancel simply click on the Pause/Cancel button from your account ...
Re-Subscribing after Non-Pay Cancellation
This article only applies to customers whos service or subscription has been terminated by Travel Data due to non-payment, not pausing or cancelling service yourself. To re-subscribe to Travel Data service once your subscription has been cancelled ...
Popular Articles
Compatible Devices List
GL-Technologies (Manufacturer) You may click on each device name to be taken to the exact product which is available on Amazon, typically with same, or next day delivery, so you can be up and running quickly! Travel Data can help you remotely ...
Activation: Step 2
Using your computer or mobile device, connect to your mifi or router's wireless network. If using a phone, you MUST first switch airplane mode on, then turn your wifi back on, and connect to the mifi, or routers wireless network. Please ignore all ...
Activation: Step 3
0:00 Thanks for Activating Your Sim Card, Now We Need To Do Our Part In order for our support staff to complete your device configuration, please follow these steps. Please know, we cannot provide specific instructions, as your specific device ...
How to Check if a Peplink Cellular Router Supports RemoteSIM
1. Login to your routers control panel then 2. Go to Network (Top tab), then WAN (Left-side tab), and click Details on any cellular WAN. This will open the WAN Connection Settings page. 3. Scroll down to Cellular settings. If you can see the Remote ...
Return My Equipment for Refund
Receive an RMA Number for your return: First, email help@support.traveldata.page for your RMA number. Next, you'll need to cancel your subscription to discontinue recurring billing. You can cancel by using the links in your account dashboard, if you ...