Knowledge Base
Technical Support
Technical assistance for common equipment used by Travel Data customers. If your device is not listed, contact us via chat, email, or support ticket for assistance.Activations
Activation and Equipment Configuration. Feel free to read through and get familiar with the process.Account and Billing
Common Questions/Answers to Account, Billing, Orders, Shipping/Delivery, as well as your Travel Data Account DashboardWarranty and Returns
In-depth guides to our Warranty, Returns, and Refunds offerings. Learn how to get an RMA for a return/exchange, and view our complete refund policy.
Popular Articles
Compatible Devices List
Devices We Recommend: GL-Technologies (Manufacturer) You may click on each device name to be taken to the exact product which is available on Amazon, typically with same, or next day delivery, so you can be up and running quickly! Travel Data can ...Activation: Step 2
Using your computer or mobile device, connect to your mifi or router's wireless network. If using a phone, you MUST first switch airplane mode on, then turn your wifi back on, and connect to the mifi, or routers wireless network. Please ignore all ...Activation: Step 3
0:00 Thanks for Activating Your Sim Card, Now We Need To Do Our Part In order for our support staff to complete your device configuration, please follow these steps. Please know, we cannot provide specific instructions, as your specific device ...Speed Issues
Speeds vary widely depending on a number of factors, including distance to tower, and the available bandwidth at the tower you're connected to. Download speeds can range from 1Mbps to 40Mbps and Upload speeds can range from 1Mbps to 25Mbps. As ...Return My Equipment for Refund
Receive an RMA Number for your return: First, email help@support.traveldata.page for your RMA number. Next, you'll need to cancel your subscription to discontinue recurring billing. You can cancel by using the links in your account dashboard, if you ...
Recent Articles
How to Check if a Peplink Cellular Router Supports RemoteSIM
1. Login to your routers control panel then 2. Go to Network (Top tab), then WAN (Left-side tab), and click Details on any cellular WAN. This will open the WAN Connection Settings page. 3. Scroll down to Cellular settings. If you can see the Remote ...MikroTik Self Care Overview
Your New MikroTik WiFi Experience If you've received a confirmation email from our Activations team that your router is ready to use, please see the below information on how to access your new router, and set up your new network. Please also check ...First Setup for MikroTik Equipment
Overview Congratulations on your purchase of a MikroTik router! These are powerful devices, that host many features. Your Travel Data subscription will come with complimentary managed wifi for these devices. Below are the steps to enroll your router ...Cudy Remote Assistance
Travel Data is able to provide remote assistance with troubleshooting connections for Cudy devices. Please follow the guide below to allow our Technical Support Team access to your router. Login to your routers control panel - the default is: ...Cudy Technical Support
For advanced technical support for your Cudy router, please contact: support@cudy.com Travel Data is unable to provide advanced support of these devices.