Knowledge Base
Technical Support
Technical assistance for common equipment used by Travel Data customers. If your device is not listed, contact us via chat, email, or support ticket for assistance.Activations
Activation and Equipment Configuration. Feel free to read through and get familiar with the process.Account and Billing
Common Questions/Answers to Account, Billing, Orders, Shipping/Delivery, as well as your Travel Data Account DashboardTerms
In-depth guides to our Warranty, Returns, and Refunds offerings. Learn how to get an RMA for a return/exchange, and view our complete refund policy.Frequently Asked Questions
An overview of our most common questions
Popular Articles
Compatible Devices List
Introduction: Welcome to the Travel Data Compatible Devices List! Here, you’ll find a selection of devices fully supported by our service. Each device purchased from Travel Data arrives pre-configured with a SIM card, ready to activate and use right ...Activation: Step 2
Using your computer or mobile device, connect to your mifi or router's wireless network. If using a phone, you MUST first switch airplane mode on, then turn your wifi back on, and connect to the mifi, or routers wireless network. Please ignore all ...Activation: Step 3
Remote Activation Settings In order for our support staff to complete your device configuration, please follow these steps. Please know, we cannot provide specific instructions, as your specific device configuration may be different. *See below if ...How to Check if a Peplink Cellular Router Supports RemoteSIM
1. Login to your routers control panel then 2. Go to Network (Top tab), then WAN (Left-side tab), and click Details on any cellular WAN. This will open the WAN Connection Settings page. 3. Scroll down to Cellular settings. If you can see the Remote ...Cancel, Pause, Restart Subscription
Please login to your Travel Data account, and select the appropriate option to make changes to your account status. You can login here: https://traveldata.page/login/ To Pause/Cancel simply click on the Pause/Cancel button from your account ...
Recent Articles
Pass It On Referral Program
Overview: Travel Data WiFi’s "Pass It On" program lets customers who cancel their service gift/sell their equipment to a friend. In return, the friend gets 1 free month of service, and the original customer receives a $50 Amazon gift card. ...Set Up Your GL-X3000 SpitzAX 5GNR WiFi 6 Router
These steps are for Version 4.5 or Greater Follow these steps to allow Travel Data Customer Support remote access to configure your router for you. Connect to your X3000’s Wi-Fi or wired network. You may be presented with error notifications on your ...Using Travel Data's New Account Dashboard
Overview We're excited to announce that our new account dashboard is now available to select customers. We're enhancing our account security, and simplifying the layout to better meet the needs of the community. We're actively going through our ...Router Transfer FAQ
This promotion is expired. Please see our new promotion here 1. What is the router transfer promotion? This promotion allows you to transfer your unused Travel Data 4G/5G router to a new user. When the new user activates their account before January ...Setting the APN for UOTEK Equipment
While connected to your routers wifi network, login to the admin control panel. The default address is: 192.168.100.1, and the default password is: admin From the home screen, select the APN option from the menu under 5G NetWork Select The Add APN ...